Stanford Health to Launch Cedar’s AI Powered Payment Tool to Enhance Patient Experience

The collaboration aims to enhance the patient’s, particularly rural communities’, payment experience via Cedar Pay

Sanford Health, the largest rural health system in the United States, has partnered with Cedar, a leading patient financial experience platform, to modernize and simplify the patient billing process.

Serving over 2.4 million patients across the upper Midwest, Sanford Health aims to address the financial challenges of their users and the rural communities by implementing Cedar’s advanced payment technology.

Central to this partnership is Cedar Pay, a platform that integrates real-time health savings account (HSA) data directly into medical bills, enabling patients to make informed financial decisions and fostering trust through clarity.

Cedar Pay is an AI-driven technology that personalizes billing and simplifies payments. It offers rapid experimentation with outreach strategies, allowing Sanford Health to personalize communication and boost patient engagement.

Moreover, the model also offers personalized payment plans tailored to individual financial situations. According to the company, the easy-to-understand language messaging helps reduce patient stress and improves understanding of billing information.

A Model for Rural Health System

Cedar’s expertise in revenue cycle management and focus on patient satisfaction align with Sanford Health’s mission to transform healthcare delivery in rural America.

Florian Otto, CEO and Co-Founder of Cedar said,“This partnership demonstrates a commitment to addressing the comprehensive needs of rural populations, recognizing that financial health is an integral part of overall patient care, to empower patients and strengthen the health of rural communities.”

Cedar’s AI-powered platform has already served over 50 million patients and processed more than $10 billion in payments. Their solutions have proven to increase collections, maximize reimbursement, and improve patient satisfaction.

Sanford Health is a rural health system in the US operating 56 hospitals, 270+ clinics, senior care communities, 4,500 physicians and nearly 1,000 active clinical trials and studies, and nine world clinic locations around the globe.

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